Return & Exchange Policy
At The Royale Leather, we take pride in our handcrafted, made-to-order shoes. Each pair is meticulously crafted to meet the unique preferences of our customers, ensuring you receive a product that reflects our commitment to quality. Please review our return and refund policy carefully:
Returns and Refunds: We understand that sometimes things don’t go as planned. However, returns or refunds are only accepted in the following situations:
- If the product is damaged upon arrival or if the wrong shoes are delivered. We encourage you to inspect your order upon receipt.
- Sizing: To ensure the perfect fit, please double-check your shoe size before placing your order. We guarantee our sizes to be “True-to-Fit”. Unfortunately, we cannot accommodate size changes or returns based on a change of mind. If you’re unsure about your size, feel free to reach out for assistance.
- Damage Reporting: In the rare event that your shoes arrive damaged, we ask that you inform us as soon as possible. Please contact us at info@theroyaleleather.com within 48 hours of delivery, providing details and photos of the damage. This will help us resolve the issue promptly.
Return Period: If a return is approved due to damage or incorrect delivery, please initiate the return process within 15 days of delivery.
“Please note that the shoe color may vary slightly from what is shown in the pictures; this difference does not qualify for a refund.”
Thank you for choosing The Royale Leather. We appreciate your understanding and support as we strive to create exceptional footwear tailored just for you!
